• SKATEBOARD
    Toy Machine skateboardElement brand photo
  • LONGBOARDS
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  • FINGERBOARDS
    Woodenblack fingerboard complete setPro CompleteComplete FingerboardsWoodenblack fingerboard pro deckPro DeckFingerboard DecksTech Deck fingerboard skateparkExplore the Collection
  • CLOTHING
    Horn red skateboard bagSkateboard BagsPolypop My Own Summer T-shirtsPOLYPOPT-Shirt CollectionPowell Peralta Cross Bones capCapsSocks’n Bubbles colourful patterned socksSOCKS’N BUBBLESSock Collection
  • DEALS
SBT · After-sales support

Returns, exchanges
& product support.

Something wrong with your order? Get in touch and we will help you with the right steps and return destination.

14-day withdrawal right

For online purchases, you may notify us of withdrawal within 14 days of delivery without giving a reason, subject to statutory exceptions.

Send your request first

Use the return request area in your account or email us with your order number. You do not need approval to submit a withdrawal notice.

Preparing your parcel

Contact us for the return address and carrier instructions. Pack the product, accessories and any gifts securely, and include your invoice or order details. Do not automatically use our store or billing address for returns.

Send the item within 14 days of your withdrawal notice. Returns through the carrier specified in the pre-contract information are free of return charges; if no return carrier was specified, you cannot be charged return costs either.

Requesting an exchange

Tell us which product or size you would like. We will discuss the options after checking the returned item and stock availability. Approved replacements are dispatched to your registered delivery address within 3 business days after inspection. Your statutory withdrawal and defective-goods rights remain unaffected.

Your refund

Refunds are made through an appropriate payment method without extra charges. The statutory 14-day refund period starts when you hand the item to the specified carrier, or when we receive it if you use another carrier. Bank processing may take additional time.

Refunds by payment method

Bank transfer and cash on delivery: Email your order number, account holder name, bank name and the IBAN of your own account to [email protected].

Credit or debit card: Refunds are made to the card used for your purchase. How an installment refund appears on your statement depends on your bank.

Wear, impact & product defects

Skateboarding involves impact and normal wear; these alone do not establish a manufacturing defect. If you believe your item is defective, send your order number, photos and a description. Using an item does not automatically remove your statutory rights for defective goods.

This page does not limit your statutory consumer rights.

WhatsApp supportContact & store

Email: [email protected]

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